In today’s tough economy, it can be hard to get your customers to come back to you time and time again. Sometimes you discover that some of them even visited one of your competitors… What to do to make them come back – to you? Fortunately, there are some tried-and-true methods for making sure that your customers are more likely to become and remain repeat customers of your Dutch, British food store.
Use these five tips from Global Reach Confections and More. We are a Dutch and British food supplier, importer, distributor that wants you to increase the chances that your customers will keep coming back to you over and over again. Yes, we can help!
1) We always try to keep your shelves filled
Some Dutch / British food store’s grocery shelves across Canada are almost wiped clean, and in some cases they’re staying empty as many grocery stores are struggling to quickly restock their products.
Some disgruntled shoppers have even unleashed their frustration on social media over the last weeks, posting photos on Google Reviews and Facebook, of bare shelves. Yikes, how are you doing?
After contending with two years of a pandemic and and a myriad of supply chain-related problems, most grocery stores still aren’t getting the break they had hoped for. Some are now confronting a host of other setbacks like: A new Covid-19 wave, shortage of labour, and higher labour cost.
As a Dutch and British food importer and distributor, we know how important it is for retailers to keep their shelves filled. That’s why we always try to have a wide variety of dutch food products in stock. But we also know that it’s not just about the food. It’s about applying top-notch logistics and always going the extra mile to make sure our Dutch, British food retailer clients are happy. We truly get it: “Empty shelf — nothing to sell!” Rest assured, our team at Global Reach Confections and More is working around the clock to keep your shelves filled.
2) We help YOU – to make your customer feel good about their choices
Selling quality Dutch and British food products requires building personal and professional connections.
Customer engagement starts with creating a seamless shopping experience for your in-store and online shoppers. It should be an experience that spoils your customers—for good! Ensure that they don’t have to go through pages and pages of products to find the ones they love.
When customers get used to your brand experience with relevant recommendations sent at the right time, they will get accustomed to an excellent grocery shopping experience at your store. It’s the only way to make them your customers-for-life.
Shopping for groceries at retail stores isn’t always fun, but by creating a smooth customer journey flow, you can offer a truly pleasant experience. This is what most customers remember!
Do you need some help to provide a smooth customer experience for your Dutch and British food products? At Global Reach Confections and More – we’re happy to help. Please ask us!
3) We understand your customer and give them what they want
As a Dutch food distributor, we take the time to understand what your customers want. We then ensure to offer them the products they like at a price that they’re willing to pay. This approach has made us one of the leading Dutch and British food importers and distributors in Canada. With a wide range of products, we provide a variety that appeals to your customers, because they can always find what they’re looking for. Sounds pretty logical, but often that’s not the case in retail!
It’s simple really: Don’t provide just “Product A”. Provide A, B, and C! There’s always a ‘Yes’ in three options. You can be part of this simple system.
Here’s how it works:
• Keep on listening to your customers.
• Tell us what they want.
• We will provide it.
• You sell more.
• Everyone happy.
Now that’s a system everyone likes!
4) We provide product alternatives when necessary
Of course we know that continuous stocked shelves only exist in a perfect world. When disaster strikes (e.g.: floods, hurricanes, forest fires) people sometimes start panic buying and stores simply can’t keep up with the demand.
Currently, with inflation still on the rise, people show similar panic buying behaviour. So it makes sense to order some more alternative products, just in case …
Is your inventory a bit thin? We can help with great alternative products. Just let us know when you need some help!
5) We always strive to deliver on time – every time
As a Dutch, British food importer, supplier, distributor, we know how important it is to deliver orders on time – every time. That’s why we always strive to be punctual. We understand that when you’re running a business, time is of the essence. Our team at Global Reach Confections and More is on your side. We value your time and make it our priority to get your order to you as soon as possible. Promise!
Experience our customer service yourself. Place an order today.